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SDDC Manager UI page is not loading VCF version 4.2.1 and 4.4 (4.x)

Updated: Jul 20, 2022

Today blog we will discuss yet another issue with VCF SDDC Manager GUI not loading during the upgrade activity. When I did precheck it was all green ,but later when it came for the vCenter upgrade it failed . There was no error on the GUI page it just keep loading but nothing loads. Lets see what logs I have seen and how did I fix it.


UI logs: /var/log/vmware/vcf/sddc-manager-ui-app/sddcManagerServer.log


2022-06-01T11:53:23.827+0000 WARN [2c3b3ef71208477e, 07599d3aa34f4512] [services/pscUtils.js, init-pscs, attemptPSCInitWithRetry:115] 100.109: VError: PSC Initilization attempt "19" failed: Failed to initiate PSC: Primary psc init failed and failover psc init also failed: Unable to retrieve iDP Metadata: 500 - "\"Error executing remote command via SSH: WARNING: Your password has expired.\\nPassword change required but no TTY available.\"" at Object.initializationPscError (/opt/vmware/vcf/sddc-manager-ui-app/server/src/errors/VCFError.js:100:5) at attemptPSCInitWithRetry (/opt/vmware/vcf/sddc-manager-ui-app/server/src/services/pscUtils.js:108:46) at processTicksAndRejections (internal/process/task_queues.js:95:5) Error Info: {"retryCount":19,"status":403,"errorModule":100,"errorCode":109} caused by: 100.108: VError: Failed to initiate PSC: Primary psc init failed and failover psc init also failed: Unable to retrieve iDP Metadata: 500 - "\"Error executing remote command via SSH: WARNING: Your password has expired.\\nPassword change required but no TTY available.\"" at Object.initiatePscError (/opt/vmware/vcf/sddc-manager-ui-app/server/src/errors/VCFError.js:100:5) at attemptPSCInit (/opt/vmware/vcf/sddc-manager-ui-app/server/src/services/pscUtils.js:76:26) at processTicksAndRejections (internal/process/task_queues.js:95:5) at async attemptPSCInitWithRetry (/opt/vmware/vcf/sddc-manager-ui-app/server/src/services/pscUtils.js:103:17) Error Info: {"errorModule":100,"errorCode":108} caused by: 100.107: VError: Primary psc init failed and failover psc init also failed: Unable to retrieve iDP Metadata: 500 - "\"Error executing remote command via SSH: WARNING: Your password has expired.\\nPassword change required but no TTY available.\"" at Object.primaryPscInitError (/opt/vmware/vcf/sddc-manager-ui-app/server/src/errors/VCFError.js:100:5) at attemptPSCInit (/opt/vmware/vcf/sddc-manager-ui-app/server/src/services/pscUtils.js:72:30) at processTicksAndRejections (internal/process/task_queues.js:95:5) at async attemptPSCInitWithRetry (/opt/vmware/vcf/sddc-manager-ui-app/server/src/services/pscUtils.js:103:17) Error Info: {"errorModule":100,"errorCode":107}


Fix :

  • Verify the vcenter root account. In my case it was expired.

  • Reset the password if it is expired, it my case the password was expired so i had to replace the password , with random one and again changed it back to the original password as per sddc lookup_password .

  • Restart the sddc manager service

  • /opt/vmware/vcf/operationmanager/scripts/cli/sddcmanager_restart_service.sh

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